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Privacy Policy

This Privacy Policy explains how personal data is collected and used through straderm.com and straderm.it where this policy is published or referenced.

 

1. Data controller

 

The main data controller for straderm.com and straderm.it is:

 

Research Lab Srl

Italy

P.IVA / C.F. 05333470283

Public address: Via Nuova di Corva 2, 33170 Pordenone (PN), Italy

 

For privacy questions or requests, contact: admin@straderm.com

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2. Personal data we collect

 

We may collect the following categories of personal data:

 

- contact details, such as name, email address, phone number, and message content;

- checkout and order details, such as billing address, delivery address, products ordered, order number, payment status, and invoice/receipt information;

- delivery and fulfillment information needed to deliver an order;

- newsletter subscription details and consent records;

- account or customer-service communication where applicable;

- website and device information, such as IP address, browser, device, page activity, cookie preferences, and similar technical information.

 

3. How we collect data

 

We collect personal data when a customer:

 

- visits straderm.com or straderm.it;

- places an order or uses checkout;

- contacts us through a form, email, or customer-support channel;

- subscribes to newsletter or marketing communications;

- changes cookie preferences;

- interacts with site features, analytics, ads, or security tools.

 

4. Why we use personal data

 

We use personal data to:

 

- operate straderm.com and straderm.it;

- process and deliver orders;

- take payment and manage payment status;

- issue invoices, receipts, and accounting records;

- respond to customer questions, returns, refunds, complaints, and support requests;

- send newsletter or marketing emails where the customer has subscribed or where permitted by law;

- improve site performance and understand how the site is used;

- manage consent choices and cookie preferences;

- protect the site, prevent fraud, and meet legal obligations.

 

5. Legal bases

 

Depending on the activity, we process personal data because:

 

- it is necessary to perform a contract, such as processing and delivering an order;

- it is necessary to comply with legal obligations, such as accounting, tax, consumer law, or security obligations;

- the customer has given consent, such as for some newsletter, analytics, advertising, or cookie activities;

- we have a legitimate interest, such as responding to customer requests, protecting the site, improving services, or maintaining business records, where this does not override the customer's rights.

 

6. Newsletter and marketing emails

 

Newsletter and marketing communications are handled through Wix email/newsletter tools.

 

Customers can unsubscribe by using the unsubscribe link in the email or by contacting us at admin@straderm.com.

 

7. Payments

 

Payments are processed by Stripe.

 

Payment information is handled through checkout and the payment provider. STRADERM does not store full card details on straderm.com or straderm.it.

 

8. Fulfillment and delivery

 

To deliver an order, we share the necessary order and delivery details with:

 

delivery carriers, logistics partners, and the warehouse in Italy used to fulfill orders on behalf of Research Lab Srl.

 

9. Service providers and recipients

 

We may share personal data with service providers that help us operate the website, process orders, manage payment, deliver products, provide support, send email, run analytics, manage consent, and meet legal obligations.

 

Current data recipients include:

 

- Wix and Wix Stores / Wix Forms, for website operation, forms, orders, checkout flow, customer account features, and email/newsletter tools;

- Stripe, for payment processing;

- delivery carriers, logistics partners, and the warehouse in Italy, where needed to deliver orders;

- the internal team responsible for invoices, receipts, accounting records, legal obligations, and business administration;

- analytics, advertising, tag, and consent tools, including Usercentrics, Google Analytics 4, Google Ads, and Google Tag Manager where active and consented.

 

Analytics, advertising, tag, and consent tools include:

 

Essential Wix platform and security tools, Usercentrics consent/cookie settings, and analytics or advertising tools active in Wix, Usercentrics, Google Analytics 4, Google Ads, or Google Tag Manager.

 

If another analytics or advertising tool is added later, this policy and the cookie settings should be updated.

 

10. Cookies and similar technologies

 

straderm.com and straderm.it use cookies and similar technologies for essential site functions, consent management, analytics, and marketing where applicable.

 

Customers can manage cookie choices through:

 

the Usercentrics Privacy Settings banner or preference settings available on the site.

 

The current Usercentrics banner links to the Privacy Policy. More information is available through the cookie settings, where available.

 

11. International transfers

 

Some service providers may process personal data outside the European Economic Area, for example, where website, payment, email, analytics, support, delivery, or infrastructure providers use international systems. Where this happens, transfers should rely on the provider's applicable legal transfer mechanism, such as an adequacy decision, Standard Contractual Clauses, or another safeguard allowed by data protection law.

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12. How long we keep data

 

We keep personal data only for as long as needed for the purposes described in this policy, including order fulfillment, customer support, accounting, legal obligations, security, and consent records.

 

Retention periods:

 

- order, invoice, payment-status, accounting, and tax records: usually kept for 10 years where required for accounting or legal obligations;

- contact, support, return, refund, complaint, and business-form messages: usually kept for up to 2 years after the last interaction, unless a longer period is needed for a legal claim or obligation;

- newsletter subscription and consent records: kept until unsubscribe or consent withdrawal, and then as needed to document the unsubscribe/consent record;

- cookies and technical records: kept according to the cookie settings, Usercentrics/provider settings, security needs, and legal requirements.

 

13. Customer rights

 

Depending on applicable law, customers may have the right to access, correct, delete, restrict, or object to the processing of their personal data, and the right to withdraw consent where processing is based on consent.

 

To make a request, contact: admin@straderm.com

 

Customers may also have the right to complain to a data protection authority:

 

Garante per la protezione dei dati personali - www.garanteprivacy.it

 

14. Updates to this policy

 

We may update this Privacy Policy when the website, services, legal requirements, or business structure change.

 

The latest version will be published on straderm.com and straderm.it, where this policy is published or referenced, with the updated date above.

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Last updated: 17.06.2026

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